RETURN POLICY

We strive to provide high-quality, handcrafted soaps and aim for your complete satisfaction. If you’re not entirely pleased with your purchase, please review our return and exchange policy below.

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Return Window

• Customers have 14 days from the date of receipt to initiate a return or exchange.

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Conditions for Returns

• Unused and Unopened Products: Due to hygiene and safety considerations, we can only accept returns for soaps that are unused, unopened, and in their original packaging.

• Original Condition: Products must be in the same condition as when received.

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Exceptions

• Personalized or Customized Items: These items are non-refundable unless they arrive defective or damaged.

• Defective or Damaged Items: If you receive a product that is defective or damaged upon arrival, please contact us immediately to arrange for a replacement or refund.

• Incorrect Items: In the event that you receive the wrong product, please notify us promptly so we can rectify the error.

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Refund Options

• Full Refund: Eligible returns will be refunded to the original payment method.

• Exchange: Customers may opt to exchange the returned item for another product of equal value.

• Store Credit: As an alternative, store credit can be issued for future purchases.

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Return Process

• Initiate a Return: Contact our customer service team at auntssoaps@gmail.com within the 14-day return window to initiate the process.

• Return Instructions: We will provide detailed instructions on how to return the product, including the return shipping address.

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item received.

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 Additional Information

• Processing Time: Refunds and exchanges will be processed within 10-15 business days upon receipt and inspection of the returned item.

• Policy Updates: We reserve the right to update this return policy at any time. Please refer to our website for the most current information.